Velora

Shipping Policy

Free US Shipping

Every Velora™ order ships free within the United States. No minimum, no threshold, no code needed.

Processing

Orders are processed within 1–2 business days. You'll get a tracking link by email as soon as your order leaves the warehouse.

Delivery times

Standard US delivery is 4–7 business days from dispatch — the same window shown at checkout. Multi-roller orders ship together in one box.

Shipping Protection

Shipping Protection is an optional add-on at checkout. It covers loss, theft and damage in transit — if your order doesn't arrive or arrives broken, we replace it immediately with no claim process. It is never added automatically; you choose it.

Tracking

If your tracking hasn't updated in 5 business days, email velorarollers@outlook.com and we'll chase it or send a replacement.

Address changes

Email us within 12 hours of ordering and we'll update the address before dispatch.

International

We currently ship within the United States only.

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